Phone Support Elimination at Theme Parks: Efficiency Boost or Customer Experience Disaster?
Introduction Many global theme parks are considering removing public phone numbers and relying solely on AI-powered chatbot support—especially for reservations, FAQs, and visitor concerns. But is t...
Tennis Walkover Chaos: Using AI Call Bots to Quickly Update Customers on Schedule Disruptions
Unexpected tennis match walkovers—while rare (just about 0.6% of ATP matches since 2018) techradar.com+10tenniscompanion.org+10popsugar.com+10—can cause significant disruption for fans, ticket hold...
“Trips and Tricks” Travel Trends: Automating Customer Care for Summer Bookings
Summer travel demand is surging in the U.S.: AAA forecasts 72.2 million Americans traveling 50+ miles over the July 4 holiday—a 1.7 million increase from last year itilite.com+15newsroom.aaa.com+...
Travel Search Peaks: Leveraging Phone Bots to Handle Post-Pandemic Booking Inquiries
travePost-pandemic travel interest has surged significantly in the US. In 2023 alone, the online travel and tourism market reached $512.5 billion and is expected to grow to $1.26 trillion by 2030...
Vacation Season Is Here: Automating Travel Inquiries with AI Phone Bots for High Volume Periods
1. The Summer Surge Is Real Every year, as summer approaches, U.S. call centers receive a surge in travel-related inquiries—flights, hotels, cancellations, and rebooking requests. According to a...
FIFA Club World Cup Frenzy: Transforming Fan Support with Real-Time Call Automation
The FIFA Club World Cup brings a global surge in fan engagement—ticket inquiries, match schedules, streaming access, merchandise questions, and hotel bookings all skyrocket. For U.S. call center de...
