eKYC and the Future of Decentralized ID: What Call Centers Need to Know
In an increasingly digital world, remote identity verification is no longer optional—it's essential. The eKYC (electronic Know Your Customer) market is projected to grow from $1.57 billion in 2021 ...
From Verification to Conversation: How eKYC and Phone Bots Streamline Customer Onboarding
In today's fast-paced digital world, customer onboarding and identity verification (eKYC) have become customer support bottlenecks. Lengthy authentication processes frustrate new customers and staf...
When AI Gets It Wrong: How Misunderstood Calls Cost Businesses Trust and Revenue
AI-powered phone bots are becoming more common in customer service. But when these systems fail to understand callers, the cost is not just technical — it's reputational and financial. The Risk of ...
Talking vs. Building: Why Knowing the Term ‘AI Agent’ Doesn’t Mean You Understand It
In recent months, the term “AI agent” has exploded across LinkedIn posts, pitch decks, and tech blogs. But simply knowing the term doesn’t mean the speaker understands what it takes to actually bui...
AI Agents Explained: Why Non-Engineers Think It's Ready—and Engineers Know It's Not
AI agents have become buzzworthy overnight, with non-technical professionals proclaiming them as “plug‑and‑play” solutions. But many engineers and call center experts know the reality is far more n...
OpenAI Goes Pop Culture: Why Humanizing AI Matters for Customer Trust and Brand Strategy
A recent trend has emerged where professionals are using OpenAI's ChatGPT to generate AI-crafted images of themselves as action figures, complete with accessories and packaging. This phenomenon, ...
