One Strike and You're Deleted? Rethinking AI Mistakes in Customer Support
Introduction In customer support, AI phone bots are praised for speed and scalability. But what happens when they fail—providing misinformation, misunderstanding context, or generating a user suppo...
Japan’s Political Shift Signals Global Opportunity for AI Support Providers
On July 20, 2025, Japan's ruling parties suffered a historic defeat in the upper-house elections. Key politicians, including members of the former prime minister's party, lost their seats—signaling...
Election Day Silence: Why Call Volumes Drop During Major Voting Events
On national voting days, U.S. call centers often experience an unexpected phenomenon: a drop in inbound call volumes. Customers are so focused on civic duty that engagement with routine support cha...
80% of SMBs Say AI Empowers Competition with Big Brands
salesA recent Zendesk survey reveals that 77% of small and midsize businesses (SMBs) report increased confidence using AI‑powered support, while 75% say it helps them compete with larger firms, sav...
From Price Spikes to Panic: Handling Weekend Crypto Support with AI Call Bots
When XRP recently surged past $3.50—smashing its 2018 peak—on the heels of Trump’s crypto policy announcements and advancing U.S. regulatory clarity, the crypto world erupted. But for customer supp...
From Vacancy to Lease: How AI Phone Bots Capture Rental Leads 24/7, Even on Weekends
In the competitive rental market, every missed lead is a lost opportunity. For midsize property management firms, capturing inquiries outside office hours—especially on weekends—is critical to ma...
