eKYC and the Future of Decentralized ID: What Call Centers Need to Know
In an increasingly digital world, remote identity verification is no longer optional—it's essential. The eKYC (electronic Know Your Customer) market is projected to grow from $1.57 billion in 2021 ...
Digital Cultural Coach: The Role of Phone Bots in Helping Immigrants Settle In
Moving to a new country brings excitement—and serious challenges. From navigating public transport and registering for public services to understanding local etiquette and housing processes, immigr...
Phone Bots vs. Human Empathy: Where Do We Draw the Line in Customer Service?
As AI-powered phone bots become more prevalent in U.S. call centers, a critical question arises: at what point does automation efficiency compromise the emotional intelligence that real human agent...
From Verification to Conversation: How eKYC and Phone Bots Streamline Customer Onboarding
In today's fast-paced digital world, customer onboarding and identity verification (eKYC) have become customer support bottlenecks. Lengthy authentication processes frustrate new customers and staf...
Cybersecurity Alerts in Singapore: How AI Phone Agents Can Educate and Protect Customers
📌 OverviewRecent trends in Singapore reveal a sharp increase in AI-driven scams—from deepfake impersonation of executives to AI-powered phishing. With malicious bot traffic reaching 45% of total in...
When AI Gets It Wrong: How Misunderstood Calls Cost Businesses Trust and Revenue
AI-powered phone bots are becoming more common in customer service. But when these systems fail to understand callers, the cost is not just technical — it's reputational and financial. The Risk of ...
