Travel Search Peaks: Leveraging Phone Bots to Handle Post-Pandemic Booking Inquiries
travePost-pandemic travel interest has surged significantly in the US. In 2023 alone, the online travel and tourism market reached $512.5 billion and is expected to grow to $1.26 trillion by 2030...
As global population trends diverge—with developed countries like Japan and Italy facing aging societies (“少子高齢化”) and younger nations like India and Nigeria experiencing growth—customer support ex...
Vacation Season Is Here: Automating Travel Inquiries with AI Phone Bots for High Volume Periods
1. The Summer Surge Is Real Every year, as summer approaches, U.S. call centers receive a surge in travel-related inquiries—flights, hotels, cancellations, and rebooking requests. According to a...
Customer Support in an Aging Nation: How Fewer Young Workers Strain Service Delivery
Many developed nations, such as Japan, Italy, and Germany, face demographic challenges due to low birth rates and aging populations. For U.S. decision-makers and call center teams, these trends pro...
Customer Support in an Aging Nation: How Fewer Young Workers Strain Service Delivery
Many developed nations, such as Japan, Italy, and Germany, are facing demographic challenges brought on by low birth rates and aging populations. These trends are already impacting industries acros...
Dashboard Update (Beta): New KPI Dashboard for Inbound Call Tracking
We’re excited to announce the launch of the Inbound KPI Dashboard (Beta) — now available on your My Page. With this new feature, users can monitor key call metrics at a glance, including: Total ...
