Crisis Call Surge: How AI Can Shield Frontline Staff During Political Scandals
When a political scandal erupts—such as revelations around a public official’s misrepresented credentials—local government offices often experience a deluge of angry citizen calls. In the case of I...
Handling 200+ Angry Calls an Hour: What Local Governments Can Learn from Contact Center AI
When a local official in Japan admitted to falsifying educational credentials, the municipal office was inundated with over 200 angry calls within hours— “Resign!” and “Stop fooling us!” dominated ...
Tennis Walkover Chaos: Using AI Call Bots to Quickly Update Customers on Schedule Disruptions
Unexpected tennis match walkovers—while rare (just about 0.6% of ATP matches since 2018) techradar.com+10tenniscompanion.org+10popsugar.com+10—can cause significant disruption for fans, ticket hold...
EV Interest Sparks Call Volume: How Call Centers Can Power Up with AI Support Tools
As electric vehicle (EV) ownership continues to rise, so does the complexity and volume of customer inquiries—about charging infrastructure, tax incentives, software integration, and more. U.S. cal...
Talking vs. Building: Why Knowing the Term ‘AI Agent’ Doesn’t Mean You Understand It
In recent months, the term “AI agent” has exploded across LinkedIn posts, pitch decks, and tech blogs. But simply knowing the term doesn’t mean the speaker understands what it takes to actually bui...
“Trips and Tricks” Travel Trends: Automating Customer Care for Summer Bookings
Summer travel demand is surging in the U.S.: AAA forecasts 72.2 million Americans traveling 50+ miles over the July 4 holiday—a 1.7 million increase from last year itilite.com+15newsroom.aaa.com+...
